Utility Issues

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    The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 3035 Tyler Ave., El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

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    Taxonomy Code: YZ-8650

    Programs that provide information and/or services that deal with the topic of utilities including gas, electricity, home heating fuel, telephone services and cable service.

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    There are 15 matching records.
    Service NameDescriptionLocationProgramAgency
    Advisory/Advocacy ServicesThe agency is the statutory representative of consumers before state and federal regulators of utilities, such as the Public Service Commission and the Federal Energy Regulatory Commission, where we work to ensure that consumers have affordable, high quality and reliable utility services.AlbanyUTILITY INTERVENTION AND NEW TECHNOLOGIESNEW YORK DEPARTMENT OF STATE DIVISION OF CONSUMER PROTECTION
    Education/Prevention ServicesFree energy efficiency and financial management workshops are held throughout the service territories.These Workshops are conducted by Cornell Cooperative Extension as part of the EmPower New York Program with funding from NYSERDA.AlbanyENERGY EFFICIENCY EDUCATION AND AWARENESSNEW YORK STATE ENERGY RESEARCH AND DEVELOPMENT AUTHORITY (NYSERDA)
    Financial Aid/Voucher ServicesA federally funded, means tested, seasonal program (usually November-March) which assists eligible families, seniors and individuals with permanent disabilities with the following benefits: Regular HEAP: can issue financial assistance for payments to the primary household fuel source. Emergency HEAP: may be applied for and authorized if a household presents with an emergency situation (such as a shut-off notice or less than ¼ tank of deliverable fuel) after already having received regular HEAP. Furnace Repair/Replacement HEAP: helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Cooling Assistance Program: provides assistance for the purchase and installation of one air conditioner per household, once in 10 years. Household MUST produce a doctor’s statement verifying that the air conditioner is medically necessary. In circumstances where an air conditioner cannot be safely installed, a fan will be provided. AlbanyHOME ENERGY ASSISTANCE PROGRAM (HEAP)ALBANY COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesA federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits Regular HEAP – helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability. Emergency HEAP – helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members Furnace Repair/Replacement HEAP – helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational. HEAP Cooling Assistance Program - Provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.ColumbiaHOME ENERGY ASSISTANCE PROGRAM (HEAP)COLUMBIA COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesA federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits Regular HEAP – helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability. Emergency HEAP – helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members Furnace Repair/Replacement HEAP – helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational. HEAP Cooling Assistance Program - Provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.FultonHOME ENERGY ASSISTANCE PROGRAM (HEAP)FULTON COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesA federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits Regular HEAP: helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability. Emergency HEAP: helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members Furnace Repair/Replacement HEAP: helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational. HEAP Cooling Assistance Program: Provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.GreeneHOME ENERGY ASSISTANCE PROGRAM (HEAP)GREENE COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesA federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits Regular HEAP: helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability. Emergency HEAP: helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members Furnace Repair/Replacement HEAP: helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational. HEAP Cooling Assistance Program: Provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.HamiltonHOME ENERGY ASSISTANCE PROGRAM (HEAP)HAMILTON COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesA federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits Regular HEAP – helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability. Emergency HEAP – helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members Furnace Repair/Replacement HEAP – helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational. HEAP Cooling Assistance Program - Provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.MontgomeryHOME ENERGY ASSISTANCE PROGRAM (HEAP)MONTGOMERY COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesA federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits Regular HEAP – helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability. Emergency HEAP – helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members Furnace Repair/Replacement HEAP – helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational. HEAP Cooling Assistance Program - Provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.RensselaerHOME ENERGY ASSISTANCE PROGRAM (HEAP)RENSSELAER COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesA federally funded, seasonal program (November-March) which helps low income families, seniors and individuals with a permanent disability, with the following benefits: Regular HEAP: helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability. Emergency HEAP: helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members Furnace Repair/Replacement HEAP: helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational. HEAP Cooling Assistance Program: provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.SaratogaHOME ENERGY ASSISTANCE PROGRAM (HEAP)SARATOGA COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesA federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits Regular HEAP: helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability. Emergency HEAP: helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members Furnace Repair/Replacement HEAP: helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational. HEAP Cooling Assistance Program: Provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.SchenectadyHOME ENERGY ASSISTANCE PROGRAM (HEAP)SCHENECTADY COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesThe Home Energy Assistance Program is a federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits Regular HEAP – helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability. Emergency HEAP – helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members Furnace Repair/Replacement HEAP – helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational. HEAP Cooling Assistance Program - Provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.SchoharieHOME ENERGY ASSISTANCE PROGRAM (HEAP)SCHOHARIE COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesThe Home Energy Assistance Program is a federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits Regular HEAP – helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability. Emergency HEAP – helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members Furnace Repair/Replacement HEAP – helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational. HEAP Cooling Assistance Program - Provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.WarrenHOME ENERGY ASSISTANCE PROGRAM (HEAP)WARREN COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesThe Home Energy Assistance Program is a federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits Regular HEAP – helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability. Emergency HEAP – helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members Furnace Repair/Replacement HEAP – helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational. HEAP Cooling Assistance Program - Provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.WashingtonHOME ENERGY ASSISTANCE PROGRAM (HEAP)WASHINGTON COUNTY DEPARTMENT OF SOCIAL SERVICES (DSS)
    Financial Aid/Voucher ServicesThe fund is designed to help low income customers as well as active members of the military and veterans who are facing energy emergencies.TompkinsSHARE HEATING FUNDNEW YORK STATE ELECTRIC AND GAS CORPORATION (NYSEG)

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