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    The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 3035 Tyler Ave., El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

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    Taxonomy Code: RF-8380

    Programs that offer a telephone service that enables people who are troubled to talk confidentially about their personal problems with an empathetic listener. These programs are often staffed by volunteers who can offer referrals for ongoing treatment, if needed.

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    There are 12 matching records.
    Service NameDescriptionLocationProgramAgency
    Helpline/Hotline ServicesProvides a 24-hour toll-free Problem Gambling HOPEline, which provides supportive intervention, information about gambling addiction and referrals for local treatment to self-help and professional problem gambling provider programs.Albany24 HOUR GAMBLING HELPLINE/HOPELINENEW YORK COUNCIL ON PROBLEM GAMBLING
    Helpline/Hotline ServicesProvides a Drug Information helpline which offers comprehensive information to drug or medication information questions. OnondagaDRUG INFORMATION HOTLINEPOISON CONTROL CENTER
    Helpline/Hotline ServicesHelpline for families concerned about early nutrition, prenatal care, or other concerns of pregnant women and new mothers.AlbanyGROWING UP HEALTHYNEW YORK STATE DEPARTMENT OF HEALTH
    Helpline/Hotline ServicesThe Spanish HIV/AIDS Hotline is a statewide hotline that serves Spanish speaking residents with HIV/AIDS information and referrals to medical institutions, service providers and HIV testing locations in New York State. It also disseminates HIV/AIDS materials to callers and services providers upon request. The New York State Department of Health AIDS Institute funds this program.MontgomerySPANISH HIV/AIDS HOTLINECENTRO CIVICO OF AMSTERDAM
    Helpline/Hotline ServicesTeen Talk is a peer-staffed confidential hotline for teens. This teenhelping- teen support service provides trained listeners to address teen issues as well as sources for appropriate referrals. Adult supervision is provided.SaratogaTEEN TALK HOTLINECAPTAIN COMMUNITY HUMAN SERVICES
    Helpline/Hotline ServicesProvides a terrorism tip hotline and website for anyone to call or report suspicious activity or activity which is out of the ordinary.AlbanyTERRORISM TIP HOTLINENEW YORK STATE DIVISION OF HOMELAND SECURITY AND EMERGENCY SERVICES
    Information/Referral ServicesAlzheimer's Association of Northeastern New York has a 24-7 telephone referral service through which information, referrals, and emotional support are provided. By calling the national toll-free number any individual in the country is connected to his-her local Alzheimer's Association chapter where trained Helpline specialists are ready to assist him or her. Albany24/7 HELP LINEALZHEIMER'S ASSOCIATION OF NORTHEASTERN NEW YORK
    Mental Health ServicesOffers a helpline for those who are struggling with emotional or mental health issues, along with mental health evaluations, crisis care, and treatment, including individual, family, and group counseling.FranklinBEHAVIORAL HEALTH SERVICESCITIZEN ADVOCATES NORTH STAR FAMILY OF SERVICES
    Mental Health ServicesThe CARE Line is a peer-run non-crisis telephone line (chatline) that provides a safe, comfortable atmosphere for consumers of mental health services to confide in other consumers in a mutually supportive manner. AlbanyCONSUMER ALTERNATIVE RECOVERY EMPOWERMENT PHONE LINE (CARE LINE)CAPITAL AREA PEER SERVICES (CAPS)
    Mental Health ServicesThe Disaster Distress Helpline is a national hotline dedicated to providing disaster crisis counseling. The toll-free Helpline is confidential and multilingual and available for those who are experiencing psychological distress as a result of natural or man-made disasters, incidents of mass violence or any other tragedy affecting America's communities.DISASTER DISTRESS HELPLINESUBSTANCE ABUSE AND MENTAL HEALTH SERVICES ADMINISTRATION (SAMHSA)
    Mental Health ServicesThe Empowerment Exchange offers individualized peer-to-peer outreach and support to individuals who may find it difficult to reach out and connect to their neighbors and members of their communities. It provides advocacy services that protect the rights and interests of the individual, offers support to help the person make more use of community facilities and community life, and acts as a clearinghouse of information related to self help, mutual support, rights, natural community supports and alternatives. The Empowerment Exchange hosts a range of self help groups and activities that promote wellness, recovery and self determination and hosts a confidential, non-crisis peer support line that is operated by individuals in all stages of recovery who offer hope and strength to individuals who are experiencing fear, grief, sadness, anger, anxiety, or loneliness.AlbanyEMPOWERMENT EXCHANGEMENTAL HEALTH EMPOWERMENT PROJECT (MHEP)
    Mental Health ServicesCrisis intervention hotline and warmline for non-urgent calls. This line provides 24/7 crisis support services: active suicide intervention, emotional support, elder abuse prevention and counseling, check ins for well being, grief support, information and referrals for older individuals and adults with disabilities. Connect with people regularly and monitor physical and mental health concerns.AlbanyFRIENDSHIP LINENEW YORK CONNECTS

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