Personal Health Care Advocate Services

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    The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 3035 Tyler Ave., El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

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    Taxonomy Code: LH-6300.6550

    Programs that help people navigate through the maze of doctors' offices, clinics, hospitals, outpatient centers, insurance and payment systems, patient-support organizations and other components of the health care system with the objective of supporting timely delivery of quality care and ensuring that patients, survivors and families are satisfied with their encounters with the health care system. Personal health care advocates are trained health care workers, often nurses, or volunteers familiar with the health care system who work independently of any health care institution. They help patients identify specialists, coordinate appointments with providers to assure timely delivery of diagnostic and treatment services, provide "cheat sheets" of questions, and lay out the choices patients have in plain English. They may also ensure that appropriate medical records are available at scheduled appointments, accompany patients to medical appointments, arrange language translation or interpretation services, facilitate financial support and help with paperwork, negotiate insurance claims, arrange transportation and/or child/elder care, provide access to clinical trials and facilitate linkages to follow-up services. Some programs contract with employers to serve as personal advocates for employees who are ill. Others work exclusively with individuals who have specific illnesses, e.g., cancer.

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    Service NameDescriptionLocationProgramAgency
    Senior ServicesWorks to enhance the fullness of life for older adults living independently in the community. Provides services to seniors, which would help them remain in their homes, and continue to be a part of their community. Services include friendly visits, companionship assistance, transportation and shopping assistance, spiritual care, health education and counseling, network to community agencies, advocacy for quality care.EssexFRIENDSHIP VOLUNTEER, VOLUNTEER PARISH NURSE AND CAREGIVER ADVOCATE SERVICES PROVIDED TO ELDERS IN THE TRI-LAKES REGION OF THE ADIRONDACKSMERCY CARE FOR THE ADIRONDACKS

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