Utility Service Complaints

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The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 3035 Tyler Ave., El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

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Taxonomy Code: DD-1500.9650

Programs that accept and, where possible, attempt to resolve complaints regarding the rates, services, equipment, unethical or improper conduct of personnel or other inappropriate business practices of companies that provide electricity, water, natural gas or telephone services.

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There are 5 matching records.
Service NameDescriptionLocationProgramAgency
Advisory/Advocacy ServicesThe agency is the statutory representative of consumers before state and federal regulators of utilities, such as the Public Service Commission and the Federal Energy Regulatory Commission, where we work to ensure that consumers have affordable, high quality and reliable utility services.AlbanyUTILITY INTERVENTION AND NEW TECHNOLOGIESNEW YORK DEPARTMENT OF STATE DIVISION OF CONSUMER PROTECTION
Evaluation/Inspection ServicesThe Division of Building and Codes deals with new construction and-or alterations along with zoning compliance for the City of Albany as well as with existing buildings-structures of a residential or commercial nature. Inspections are performed for code enforcement. The Division of Building and codes is charged with enforcing the New York State Uniform Fire Prevention and building Code, the Code of the City of Albany, and other related building codes. AlbanyBUILDING CODE ENFORCEMENTALBANY DEPARTMENT OF BUILDINGS AND REGULATORY COMPLIANCE
Support ServicesProvides assistance to state residents on consumer issues, and and assists with filing complaints. Also offers educational outreach presentations which focus on identity theft prevention, mitigation, avoiding scams and more.AlbanyCONSUMER PROTECTIONNEW YORK STATE DEPARTMENT OF STATE
Utility-Based ServicesProvides assistance for any utility customer to file a complaint with or ask a question of the Commission relating to their electric, gas, steam, telephone or water service when the customer has not obtained a satisfactory resolution of a dispute or problem with the utility company. Complaints may involve bills for utility service, deposit requests, negotiations for deferred payment agreements, service problems, or other utility-related issues.AlbanyHELP CENTER AND COMPLAINT DEPARTMENTNEW YORK STATE PUBLIC SERVICE COMMISSION
Utility-Based ServicesProvides assistance with water or heating complaints or issues from local residents.ClintonUTILITY COMPLAINTSPLATTSBURGH TOWN

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