Financial Aid/Voucher Services


Data Provided By
2-1-1 Northeast Region 2-1-1 Northeast Region
General Information
Description of ServiceA federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits

Regular HEAP: helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability.

Emergency HEAP: helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members

Furnace Repair/Replacement HEAP: helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational.

HEAP Cooling Assistance Program: Provides assistance for the purchase and installation of one air conditioner not to exceed $800 to eligible households. In circumstances where an air conditioner cannot be safely installed, a fan will be provided.
Geographical AreaSchenectady County
TerritoryOTHER SITE LOCATION: SCHENECTADY COUNTY DEPARTMENT OF SOCIAL SERVICES CHILDREN AND FAMILY SERVICES106 Erie Boulevard Schenectady, NY 12305518-388-4570, Fax 518-388-4536 Service/IntakeAurelia Colamarino, Director
Public TransportationCall for details
Facility/ADA AccessHandicapped Accessible
Intake ProcedureCall for information, 518-388-4470 OR 518-388-4415
Randall Ruiz, Principal Welfare Manager, 518-388-4437
Intake RequirementsApplication required
Additional RequirementsProof of residency, Proof of income, Current fuel/utility bill, Birth certificate of all household members, Social Security card
Helpful TipsAPPLICATION OPEN DATES 2019-2020
Regular Heap: November 12, 2019
Emergency HEAP: January 2, 2020-March 16, 2020
Heating Equipment Repair/Replacement HEAP: November 4, 2019-September 30, 2020
Air Conditioning: May 1, 2020-August 31, 2020
Clean and Tune Benefit: November 4, 2019-September 30, 2020
Client Information
EligibilityRegular HEAP Eligibility - Low income families with children under 6, individuals ages 60 and up, and those with a permanent disability, receiving Food Stamps, TANF or SSI

Emergency HEAP Eligibility – Low income families and individuals dealing with an emergency situation

Furnace Repair/Replacement Eligibility – Low income homeowners
Fees or Charges
Types of FeesNone/Not Applicable
Specific Hours: Mon-Fri 8:30 am-4:30 pm
Contact Information
Physical Site Address 1 797 Broadway
Physical Site City, State, Zip Schenectady, NY 12305
Main Phone 518-388-4400 Administrative
Hotline Phone 800-342-3720 Toll Free: NYS Child Abuse Hotline
Emergency/After Hours Phone 518-382-0383 After Hours
Other Phone 518-388-4470 Service/Intake or 518-388-4279 Service/Intake: Children and Family Services
Fax 518-388-4644
Web Address
Affiliated Agency, Programs, and Services
This Service: Financial Aid/Voucher Services
Taxonomy Postings
Posted to Categories: Air Conditioners (BM-3000.0500-030)
Electric Service Payment Assistance (BV-8900.9300-180)
Furnaces (BM-3000.0500-230)
Gas Service Payment Assistance (BV-8900.9300-250)
Heating Fuel Payment Assistance (BV-8900.9300-300)
Low Income (YL-3300.4500)
Older Adults (YB-8000)
People With Disabilities/Health Conditions (YJ-8750)
Utility Issues (YZ-8650)