Trouble Dialing 2-1-1?

2-1-1 Calls from Cell Phones
2-1-1 is accessible for callers with cell phone service. If you experience a problem connecting to 2-1-1 call your cell phone company customer service office to notify them and call our toll-free number at 888-774-0289 to obtain assistance.
2-1-1 Calls from Work: Agencies, Government entities and Companies
If you are unable to access 2-1-1 from your work phone talk with your technical department or the person responsible for telephone administration to request 2-1-1 dialing access. 2-1-1 is a new dialing code so phone systems at agencies, government entities and companies will have to change the permissions in the phone system to allow employees to dial 2-1-1


2-1-1 Calls from Home

If you are unable to access 2-1-1 from home you may be experiencing one of the following situations:

  • Your telephone service provider has not programmed 2-1-1 as part of the service.

  • Access to 2-1-1 has been programmed by the telephone service provider but it is not working properly.
If you experience either of these issues, contact your service provider.