Parent/Family Support Services


Data Provided By
2-1-1 Northeast Region 2-1-1 Northeast Region
General Information
Description of ServiceFamilies Work (FW) provides individual, couples or family therapy to families identified by DSS as having children who are at risk of placement or who are already in placement with a goal of return to parent. Services are focused on the issues that are creating the risk or that led to the child's placement. Clients are seen at least once a week in their home. Services can include but are not limited to parenting skill building; anger management; stress management; problem solving; safety planning; supportive concrete services; case planning and school consultation. Services are provided from a trauma informed approach. Crisis services (via phone) are available for evenings and weekends.
Geographical AreaThirty-five county service area throughout the Capital Region and in New York State. Albany, Clinton, Columbia, Dutchess, Essex, Franklin, Fulton, Greene, Montgomery, Nassau, Orange, Rensselaer, Saratoga, Schenectady, Schoharie, Suffolk, Ulster, Warren, Washington, and Westchester

530 Franklin Street, Schenectady, NY 12304
Public TransportationCall for details
Facility/ADA AccessCall for details
Intake ProcedureCall Kelly Martin, MA, Program Coordinator, 518-346-1285 Ext. 7551,
Intake RequirementsReferrals must come from the Schenectady County Department of Social Services Intake Unit, Family Support Unit or PINS unit. If the family does not already have a case manager with the Department of Social Services then they must contact the Department of Social Services and request preventive services.
Client Information
Languages SpokenEnglish
EligibilityFamilies that are identified by the Department of Social Services as having children who are at risk of placement or who are already in foster care. Parents of children up to age 18.
Fees or Charges
Types of FeesNone/Not Applicable
Specific Hours: Mon-Fri 8:00 am-5:00 pm
Contact Information
Physical Site Address 1 530 Franklin Street
Physical Site Address 2 3rd Floor
Physical Site City, State, Zip Schenectady, NY 12305
Main Phone 518-346-1284
Fax 518-377-8714
Service Location Email
Web Address
Affiliated Agency, Programs, and Services
Affiliated Program: FAMILIES WORK (FW)
This Service: Parent/Family Support Services
Taxonomy Postings
Posted to Categories: At Risk Families (YJ-0500.0300)
Home Based Parenting Education (PH-6100.3300)