Advisory/Advocacy Services

CONSUMER ADVOCACY

 
Data Provided By
2-1-1 Northeast Region 2-1-1 Northeast Region
General Information
Description of ServiceNational Grid's consumer advocates assist elderly, disabled and special needs customers with their National Grid utility bills.
LocationAlbany
Geographical AreaAlbany, Clinton, Columbia, Essex, Franklin, Fulton, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Warren and Washington Counties.
TerritoryOTHER SITESGLENS FALLS OFFICE - 1 Apollo Road Glens Falls, NY 12801, 518-761-5942Site Director: Joann Zales, Consumer AdvocateAREA SERVED: Clinton, Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga, Warren and Washington Counties.SYRACUSE OFFICE - 300 Erie Boulevard Syracuse, NY 13202, 877-444-6337 Service/IntakeContact Person: Michele Perrin, Consumer AdvocateMichele.Perrin@nationalgrid.comAREA SERVED: Albany, Clinton, Columbia, Essex, Franklin, Fulton, Hamilton, Montgomery, Rensselaer, Schenectady, Warren, and Washington Counties
Public TransportationCall for details
Facility/ADA AccessCall for details
Intake ProcedureCall for information,

Albany Office: Barbara Michalski, Consumer Advocate
518-433-3840, barbara.michalski@us.ngrid.com

Glens Falls Office: JoAnn Zales, Consumer Advocate
518-761-5942, joann.zales@us.ngrid.com

Syracuse Office: 877-444-6337 Service/Intake

1.Should you have a customer stating that they have a GAS EMERGENCY, they MUST be transferred to Contact Center at 1-800-892-2345
2.Should you have a customer stating that they have an ELECTRIC EMERGENCY, they MUST be transferred to the Contact Center at 1-800-867-5222
Intake RequirementsCall for information
 
Client Information
Languages SpokenEnglish
EligibilityElderly, disabled and special needs customers
 
Fees or Charges
Types of FeesNo Cost
 
Specific Hours: Albany Office: Mon-Fri, 8:00 am-4:30 pm; Glens Falls Office: Mon-Fri, 7:30 am-4:30 pm
 
Contact Information
 
Physical Site Address 1 1125 Broadway
Physical Site City, State, Zip Albany, NY 12204
Main Phone 518-433-3840
Other Phone 518-433-3592 Service/Intake
Fax 518-433-3380
Web Address www.nationalgridus.com/niagaramohawk/index.asp
 
 
Affiliated Agency, Programs, and Services
Affiliated Agency: NATIONAL GRID - ALBANY
Affiliated Program: CONSUMER ADVOCACY
This Service: Advisory/Advocacy Services
 
Taxonomy Postings
Posted to Categories: Utility Bill Payment Plan Negotiation Assistance (BV-8900.9120)