Advisory/Advocacy Services

CONSUMER ASSISTANCE UNIT

 
Data Provided By
2-1-1 Northeast Region 2-1-1 Northeast Region
General Information
Description of ServiceOperates a toll-free consumer complaint phone line and a website, to help residents with Identity theft, credit card fraud, and other consumer fraud issues, will mediate with businesses about consumer complaints.
LocationAlbany
Geographical AreaNew York State (Albany, Clinton, Columbia, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Orange, Putnam, Rensselaer, Rockland, Saratoga, Schenectady, Schoharie, Sullivan, Ulster, Warren, Washington, and Westchester)
TerritorySatellite offices in various locations
Public TransportationCall for details
Facility/ADA AccessCall for details
Intake ProcedureConsumer Helpline: 800-697-1220 or 518-474-8583
New York State Gasoline Price Hotline: 800-214-4372
Website: www.nysconsumer.gov
Intake RequirementsReport Credit Card Fraud or Identity theft to the 3 Major Credit Bureaus by calling them (numbers below)
Experian: 888-397-3742
Equifax: 800-525-6285
TransUnion: 800-6807289
Helpful TipsNote: If you are a victim of Identity theft, file a police report, contact the credit bureaus, your bank, creditors, utility companies Motor Vehicle Department and other places with your information.
 
Client Information
Languages SpokenEnglish, Spanish
EligibilityNew York State residents
 
Fees or Charges
Types of FeesNone/Not Applicable
 
Specific Hours: Mon-Fri, 8:30 am-4:30 pm
 
Contact Information
 
Physical Site Address 1 One Commerce Plaza
Physical Site Address 2 99 Washington Avenue
Physical Site City, State, Zip Albany, NY 12231
Main Phone 518-486-4852
Other Phone 800-697-1220 (Consumer Assistance Hotline)
Fax 518-474-2474
Web Address www.dos.ny.gov/consumerprotection
 
 
Affiliated Agency, Programs, and Services
Affiliated Agency: NEW YORK DEPARTMENT OF STATE DIVISION OF CONSUMER PROTECTION
Affiliated Program: CONSUMER ASSISTANCE UNIT
This Service: Advisory/Advocacy Services
 
Taxonomy Postings
Posted to Categories: Consumer Fraud Reporting (FN-1700.1470)
Consumer Issues (YZ-1550)
Identity Theft Prevention (FN-1500.2570)
Mediation (FP-0700.5000)