Advisory/Advocacy Services

UTILITY INTERVENTION AND NEW TECHNOLOGIES

 
Data Provided By
2-1-1 Northeast Region 2-1-1 Northeast Region
General Information
Description of ServiceThe agency is the statutory representative of consumers before state and federal regulators of utilities, such as the Public Service Commission and the Federal Energy Regulatory Commission, where we work to ensure that consumers have affordable, high quality and reliable utility services.
LocationAlbany
Geographical AreaNew York State (Albany, Clinton, Columbia, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Orange, Putnam, Rensselaer, Rockland, Saratoga, Schenectady, Schoharie, Sullivan, Ulster, Warren, Washington, and Westchester)
TerritorySatellite offices in various locations
Public TransportationCall for details
Facility/ADA AccessCall for details
Intake ProcedureCall Consumer Helpline, 800-697-1220
Intake RequirementsCall for information
 
Client Information
Languages SpokenEnglish, Spanish
EligibilityNew York State residents
 
Fees or Charges
Types of FeesNone/Not Applicable
 
Specific Hours: Mon-Fri, 8:30 am-4:30 pm
 
Contact Information
 
Physical Site Address 1 One Commerce Plaza
Physical Site Address 2 99 Washington Avenue
Physical Site City, State, Zip Albany, NY 12231
Main Phone 518-486-4852
Other Phone 800-697-1220 (Consumer Assistance Hotline)
Fax 518-474-2474
Web Address www.dos.ny.gov/consumerprotection
 
 
Affiliated Agency, Programs, and Services
Affiliated Agency: NEW YORK DEPARTMENT OF STATE DIVISION OF CONSUMER PROTECTION
Affiliated Program: UTILITY INTERVENTION AND NEW TECHNOLOGIES
This Service: Advisory/Advocacy Services
 
Taxonomy Postings
Posted to Categories: Individual Advocacy (FP-0500.3300)
Utility Issues (YZ-8650)
Utility Service Complaints (DD-1500.9650)