NEW YORK DEPARTMENT OF STATE DIVISION OF CONSUMER PROTECTION

 
Data Provided By
2-1-1 Northeast Region 2-1-1 Northeast Region
General Information
Description of AgencyThe New York Department of State Division of Consumer Protection (formally the Consumer Protection Board) is the State's top consumer watchdog and "think tank". The core mission is to protect New Yorkers by publicizing unscrupulous and questionable business practices and product recalls, conducting investigations and hearings, enforcing the Do Not Call Law, researching issues, developing legislation, creating consumer education programs and materials, responding to individual marketplace complaints by securing voluntary agreements, and, representing the interests of consumers before the Public Service Commission PSC and other State and federal agencies.
LocationAlbany
Geographic AreaNew York State (Albany, Clinton, Columbia, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Orange, Putnam, Rensselaer, Rockland, Saratoga, Schenectady, Schoharie, Sullivan, Ulster, Warren, Washington, and Westchester)
TerritorySatellite offices in various locations
Public TransportationCall for details
Facility/ADA AccessCall for details
Agency TypeNew York State
 
Client Information
Languages SpokenEnglish, Spanish
 
Availability
Hours of OperationMon-Fri, 8:30 am-4:30 pm
 
Contact Information
Physical Site Address 1One Commerce Plaza
Physical Site Address 299 Washington Avenue
Physical Site City, State, ZipAlbany , NY 12231
Main Phone518-486-4852
Other Phone800-697-1220 (Consumer Assistance Hotline)
Fax518-474-2474
Web Addresswww.dos.ny.gov/consumerprotection
 
Director Information
Director's NameCesar A. Perales
Director's PositionSecretary of State
 
Additional Information
Facility TypeLegal/Advocacy
Parent AgencyNEW YORK DEPARTMENT OF STATE DIVISION OF CONSUMER PROTECTION
 
Affiliated Programs and Services
This Agency: NEW YORK DEPARTMENT OF STATE DIVISION OF CONSUMER PROTECTION
Affiliated Programs: CONSUMER ASSISTANCE UNIT
LAW, POLICY DEVELOPMENT AND INVESTIGATIONS UNIT
OUTREACH AND PROGRAM DEVELOPMENT
UTILITY INTERVENTION AND NEW TECHNOLOGIES
Affiliated Services: Advisory/Advocacy Services
Advisory/Advocacy Services
Evaluation/Inspection Services
Information/Outreach Services